Frequently Asked Questions
Everything you need to know about shopping with Rorra
What shipping options does Rorra offer?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days) on all domestic orders. Orders over $75 qualify for free standard shipping.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unused condition with all tags attached. Returns are processed within 5-10 business days of receipt.
Which payment methods do you accept?
Rorra accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on Rorra authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 1 hour of placement by contacting our support team.